FAQs

Step 1: Check Fibre availability in your area
Step 2: Choose the Package you prefer based on your needs.
Step 3: Sign up with Hollywood Connect and enter all details required.
Step 4: Log into your customer zone and upload required documents.
Step 5: Once installed Plug in your new Fibre Service and connect to infinite possibilities.

Connected Devices
In today's digital world, the number of devices in our homes is increasing every day. Traditional broadband solutions often struggle to keep up with the growing demands on your internet connection. Fast Fibre, however, allows you to easily connect more devices at impressive speeds. Now, you can enjoy a reliable, high-speed internet experience throughout your entire home.

Faster Speeds for your Needs
Fiber optic technology enables the fastest internet connection available. With the enhanced bandwidth throughput of fibre, you'll have plenty of options for stable connections with lower latency. Additionally, because fibre uses light instead of electrical pulses, it is weather-resistant and does not degrade over long distances, providing a consistent and reliable high-speed internet experience.

No Phone Line Necessary
One of the fantastic advantages of utilizing Fibre is the absence of a Telkom landline requirement. This translates to significant monthly savings, as you won't be paying for a phone line you likely don't use just to access the internet. Moreover, the perpetual concern over copper cable theft becomes a thing of the past!

Join Uncapped Fibre through Hollywood Connect and you can opt for free Installation, Connection, and a Fiber-Ready WiFi Router - with a total value of up to R2750.

*Offer available with specific providers. Terms and conditions apply.

The time it takes to get connected depends on the installation and activation process. After the line has been installed at your premises, it may take up to 5 days for the provider to activate it. Once your Fibre line is active, you can expect to be connected to Hollywood Connect Fibre within 24 hours.
Please note that each provider may have different lead times for installation and activation. If your line is already installed and activated, you'll be connected shortly after you sign up.

Certainly! You have the flexibility to upgrade or downgrade your Fibre speed. Downgrade must be requested before the 20th of Each Month are effective at beginning of the new Month.
Upgrades can be done at anytime and is effective 48 Hours from request. However, it's important to note that Fibre speed upgrades are subject to the provider's availability.

We have the perfect solution for you. Hollywood Connect VoIP is a cloud-hosted service that offers the flexibility to take your phone number anywhere in the world. If you have a Fibre connection, you can even discontinue your Telkom landline rental and seamlessly transfer your number. You can utilize this service on a fixed VoIP-enabled phone or enjoy the mobility of using your number on the go by downloading the Holly Voice App, available for both Android and iOS devices.

Please contact us for more info.

Yes you can, we offer static IP Address for our services, please contact our team for more information to assist in this request.

Absolutely! What you see is what you get. Our Fibre services are bundled into combos, meaning the displayed price covers both your data and the line rental. There are no hidden costs or surprises – it's straightforward and transparent pricing.

Selecting the right package can be influenced by various factors, and we're here to assist you in making the optimal choice. We'll inquire about your internet usage patterns to guide you in selecting the ideal package.

We've developed a quick overview of service needs and devices to simplify this process. It will help you determine the appropriate speed based on your specific needs. Consider that each service or device you use simultaneously shares your internet connection, so the more devices or services you use, the higher the recommended connection speed for the best experience.

On average, streaming a short 15-second video on TikTok requires 4MB. Usually, a short video takes around 2MB on lower video resolution and 6MB on high resolution. Under default settings of the app, it takes 70MB of data in five minutes, meaning one hour of continuous usage requires around 840MB.

On average, streaming a short 15-second video on TikTok requires 4MB. Usually, a short video takes around 2MB on lower video resolution and 6MB on high resolution. Under default settings of the app, it takes 70MB of data in five minutes, meaning one hour of continuous usage requires around 840MB.

So, if you have Wi-Fi at home or office, you are not putting undue burden on your mobile data. Wi-Fi is the most economical option when watching videos on TikTok compared to mobile data. Keep in mind that even with Wi-Fi, the data usage will be approximately the same as on mobile data.

This is where unlimited Wi-Fi data comes into play. It lets you access the app for an unlimited time and enjoy as much as you want without worrying about data running out.

The reels on Instagram work just like TikTok videos, and people believe that Meta has copied this functionality from TikTok to engage more users with short, crisp, and fun videos. Although Instagram's reels have everything similar to TikTok videos, they consumed 25% more data.

While TikTok videos consume around 70MBs of data in five minutes and 840MBs per hour, Instagram Reels drain 100MB and 1.2GB in an hour. Like the data saver mode in TikTok, Instagram also has one, and you can turn it on to reduce data usage manifold.

Turn it on, and Insta reels won't auto-load on your feed. The quality of the videos is also compromised; however, you can save a lot of data as this mode takes around 20MB in five minutes and 240MB per hour

The minimum required speed for streaming Netflix is 3 Mbps for SD (standard definition) video quality.

Netflix recommends at least 5 Mbps for HD quality and 15 Mbps for Ultra HD or 4K quality.

And while 15 Mbps might be enough for watching Netflix, remember that that's enough internet speed for only watching Netflix.

It isn't a hidden fact that TikTok is a data hog and consumes a large quantity of data within an hour. However, there are multiple ways to save data and lower the consumption. Let's dive in.

If you are not a content creator or don't post the latest trending videos but actively follow other creators and watch videos for hours, turn on the data-saving mode. It will result in lower resolution, but data consumption will also be low.

Follow these steps to enable Data Saver Mode:
1. Open the app and tap on your profile icon.
2. Scroll down and select 'Data Saver' from the Cache & Cellular section.
3. Tap the menu button in the top right corner and select 'Settings and Privacy'.
4. Turn it on, and now the app will consume around 360MB every hour instead of 840MB.

With Data Saver, you are saving more than half of your data. This feature is especially useful if you watch videos on mobile data.

Previously, if you were enjoying TikTok videos for 5 hours, now you can do it for more than 10 hours, and that too by consuming the same, or even less, amount of data. Data saver mode makes sure that the fun never stops.

You can change your baking details via the Client Zone, please login with your account details supplied when your first signed up.

1. Select Finance.
2. NetCash Payment Credentials
3. Remove Current Account
4. Enter New Details, Save and Allow Future Charges

That’s it, Easy as 123…

Debit order is preferred method of payment for Hollywood Connect, and can be controlled via the client zone, check out how to change debit order details.

You can pay via EFT, please ensure you use your customer reference number. This is the same as your portal login id and that the pop has been sent to [email protected] please ensure this is done 3-5 days before due date to ensure allocation of payment to your account.

All Invoices and bank details can be found in your client zone, you can also choose to pay via credit card via the client zone, and can be done via the dashboard and loading payment via the netcash option under finance on the client zone. This will be an immediate payment of your account and there is no need to send pop as the system will update immediately.

I want to change my WIFI password

1. Email us at [email protected] or WhatsApp us, and we will assist you.

I cannot connect to the internet

1. Unplug the power cable for the router from the power source
2. Wait at least 30 seconds
3. Plug your router back into the power source
4. Try to connect again.
5. Still struggling to connect? Contact our support line or WhatsApp

I cannot connect to streaming apps

1. Restart your computer, laptop or TV
2. Press and hold the power button on your TV remote until your TV turns itself off and then on again. Unplug your TV from the power socket and wait for 30 seconds before plugging it back in. Once your TV has restarted, try using the app again.
3. Power reset your router. Internet connection issues are often resolved after performing a power reset
4. Unplug the power cable for the router from the power source
5. Wait at least 30 seconds
6. Plug your router back into the power source
7. Try to connect again.
8. Still struggling to connect? Contact our support line or WhatsApp

I am experiencing a slow connection

1. Restart your router.
2. Check for background apps.
3. Reduce the number of connected devices.
4. Check for malware.
5. Clear cache.
6. Use an ethernet cable.
7. Struggling to connect? Contact our support line or WhatsApp us

I need an invoice or statement

1. Email us at [email protected] or WhatsApp us and we will assist you.